TERMS AND CONDITIONS AND PDPA CONSENT
- Acceptance of Terms
By accessing, using, or making a booking through our online booking platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the Personal Data Protection Act (PDPA) Consent provisions contained herein. If you do not agree to these Terms and Conditions, you must not proceed with the booking.
- Service Availability
Cleaning services are available from Monday to Saturday, between 8:00 AM and 7:00 PM. The last available booking start time is 5:00 PM. All services are subject to cleaner availability, service coverage areas, and operational requirements. The Company reserves the right to decline, reschedule, or cancel any booking where necessary.
- Booking Requirements
The minimum booking duration is two (2) hours. Additional service hours may be booked in one-hour increments.
Bookings may be made between two (2) hours and thirty (30) days in advance through the online booking platform. A booking shall only be deemed confirmed upon successful payment and issuance of a booking confirmation by the Company.
The Company reserves the right to impose booking limits, modify booking schedules, and adjust service availability based on operational requirements.
- Customer Information
Customers are required to provide complete and accurate information when making a booking. This may include, but is not limited to, the customer's name, contact number, email address, service address, property or office details, number of rooms or workstations, special service requirements, ironing requests, and whether cleaning equipment and chemicals will be provided by the customer.
The Company shall not be liable for any delay, cancellation, or service issues arising from inaccurate or incomplete information provided by the customer.
- Access to Premises
Customers shall ensure that cleaners are granted timely and unhindered access to the premises at the scheduled service time.
Where cleaners are unable to gain access due to the customer's absence, incorrect access instructions, security restrictions, or any other circumstances attributable to the customer, the booking shall be considered fulfilled and no refund shall be granted.
Customers shall ensure that children, pets, and other occupants are properly supervised during the provision of services.
- Cleaning Equipment and Supplies
Customers shall indicate during the booking process whether cleaning chemicals and equipment will be provided by the customer or by the Company.
Where customers elect to provide their own cleaning chemicals, equipment, tools, or appliances, the Company shall not be responsible for the condition, effectiveness, safety, suitability, or performance of such items. The Company reserves the right to refuse the use of any equipment or chemical that may present a safety hazard or operational concern.
- Ironing Services
Ironing services will only be provided where such services have been selected during the booking process.
The Company shall not be liable for damage to garments arising from pre-existing defects, inaccurate care labels, hidden fabric weaknesses, or unsuitable materials. Customers are responsible for ensuring that garments submitted for ironing are suitable for standard household ironing procedures.
- Cleaner Assignment
Cleaner assignments shall be determined solely by the Company based on availability, operational requirements, and scheduling considerations.
The Company reserves the right to assign, replace, or reassign cleaners at any time without prior notice. Requests for specific cleaners are not guaranteed.
- Booking Amendments
Customers may request amendments to their booking date and time provided that such requests are submitted at least twenty-four (24) hours before the scheduled service commencement time.
Requests received for less than twenty-four (24) hours before the scheduled service shall not be accepted. All amendments remain subject to cleaner availability and operational requirements.
- Cancellation Policy
Once payment has been successfully processed, customers shall not be entitled to cancel their booking through the website.
Any cancellation request submitted directly to the Company shall be considered on a case-by-case basis and remains subject to the Company's sole discretion.
The Company reserves the right to cancel, postpone, or reschedule bookings due to operational requirements, manpower shortages, adverse weather conditions, public holidays, emergencies, or circumstances beyond its reasonable control.
- Payment Terms
All bookings must be made in full before a booking is confirmed.
Payments are processed securely through Stripe and may be made using Visa, Mastercard, and PayNow.
A booking shall only be confirmed upon successful payment authorization. Failed, rejected, reversed, or disputed payments shall not result in a confirmed booking.
The Company shall not be responsible for delays, interruptions, or errors arising from third-party payment providers.
- Invoices and Receipts
Upon successful payment, a tax invoice and payment receipt shall be generated electronically and sent to the customer's registered email address.
All invoices and receipts shall contain a unique reference number. Customers are responsible for ensuring that their contact details are accurate and capable of receiving electronic communications.
- Refund Policy
Refunds shall only be granted where the assigned cleaner is unavailable and no suitable replacement can be arranged, or where the cleaner fails to attend the scheduled appointment.
No refund shall be granted for customer no-shows, failure to provide access to the premises, change of mind, dissatisfaction arising from circumstances beyond the Company's control, or any amendment request submitted outside the permitted timeframe.
All refund requests shall be subject to verification and approval by the Company.
Where a refund is approved, the refunds will be processed using PayNow. For payments made via PayNow, refunds are generally completed within 30 calendar days from the date of approval. For credit card payments, refunds are typically processed within 30 calendar days after the payment has been settled and cleared by the payment gateway and the issuing bank. Please note that the actual time taken for the refunded amount to appear in your account may vary depending on your bank or card issuer.
The Company shall not be liable for any delay in the receipt of refunded monies arising from the processing procedures of third-party payment service providers, banks, or credit card issuers.
- Service Standards and Limitations
The Company will exercise reasonable care and skills in providing cleaning services. However, the Company does not guarantee the complete removal of stains, mold, odors, discoloration, marks, or contamination that may be permanent or beyond normal cleaning capabilities.
The Company shall not be liable for damage resulting from pre-existing defects, poor maintenance, structural issues, defective fixtures, improper installation, normal wear and tears, or circumstances beyond its control.
The Company reserves the right to refuse any task that may present a health, safety, legal, or operational risk to its personnel.
- Valuables and Personal Property
Customers are strongly advised to secure and safeguard all cash, jewelry, valuables, confidential documents, collectibles, electronic devices, and other high-value items prior to the commencement of services.
The Company shall not be liable for any loss of or damage to such items unless directly caused by the proven negligence of the Company or its employees.
- Customer Conduct
Customers shall provide a safe and respectful working environment for the Company's personnel.
The Company reserves the right to suspend or terminate services immediately where cleaners are subjected to abusive, threatening, discriminatory, unsafe, illegal, or inappropriate behavior.
- Notifications and Communications
The customer agrees to receive booking-related communications from the Company through email, telephone, SMS, WhatsApp, or other communication channels as reasonably required.
Such communications may include booking confirmations, payment confirmations, booking reminders, amendment confirmations, cancellation notices, service completion notifications, and customer service correspondence.
- Personal Data Protection Act (PDPA) Consent
By submitting a booking request, the customer expressly consents to the collection, use, disclosure, storage, and processing of his or her personal data in accordance with the Personal Data Protection Act 2012 of Singapore.
The personal data collected may include names, contact information, addresses, booking information, payment information, and any other information provided through the Company's website or booking platform.
The Company may use such information for the purposes of processing bookings, assigning cleaners, providing cleaning services, communicating with customers, issuing invoices and receipts, processing payments and refunds, handling customer enquiries, maintaining business records, conducting internal audits, improving service quality, and complying with legal and regulatory requirements.
The customer further agrees that personal data may be disclosed to the Company's employees, assigned cleaners, payment gateway providers, cloud service providers, communication service providers, professional advisers, insurers, auditors, and government authorities where such disclosure is reasonably necessary for the purposes stated above or required by law.
The Company may retain personal data for as long as reasonably necessary to fulfil operational, legal, regulatory, audit, and business requirements.
The customer may request access to, correction of, or withdrawal of consent relating to personal data by contacting the Company in writing. The customer acknowledges that withdrawal of consent may affect the Company's ability to provide services.
- Photographic Records
The customer acknowledges and agrees that the Company may take photographs before, during, or after the cleaning service for quality assurance, service verification, training, operational review, complaint investigation, dispute resolution, insurance claims, and audit purposes.
Such photographs shall be used solely for legitimate business purposes and shall not be publicly disclosed without the customer's consent unless required by law.
- Force Majeure
The Company shall not be liable for any delay, interruption, cancellation, or failure to perform its obligations arising from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, epidemics, government restrictions, transportation disruptions, labor disputes, utility failures, severe weather conditions, or other force majeure events.
- Amendments
The Company reserves the right to amend, update, or revise these Terms and Conditions at any time without prior notice. The latest version published on the Company's website shall prevail and be binding upon all customers.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of Singapore.
Declaration
By ticking the checkbox and proceeding with payment, I confirm that I have read, understood, and agree to these Terms and Conditions, including the Company's PDPA Consent provisions. I consent to the collection, use, disclosure, storage, and processing of my personal data for the purposes of administering my booking and providing the requested cleaning services.