Frequently Asked Questions (FAQ)
General
What cleaning services do you provide?
We provide professional residential and office cleaning services across Singapore. Whether you need a one-time cleaning, regular housekeeping, or scheduled office cleaning, we're here to help.
Which areas do you serve?
We provide cleaning services across most parts of Singapore. If you're unsure whether your location is covered, simply contact us and we'll be happy to assist.
What types of properties do you clean?
We clean:
- HDB flats
- Condominiums
- Apartments
- Landed homes
- Offices
- Retail shops
- Tuition centres
- Management offices
- Commercial premises
Booking & Scheduling
How do I book a cleaning service?
Booking is easy. Simply choose your cleaning service, select your preferred date and time, provide your details, make payment securely online, and you'll receive a booking confirmation by email.
What is the minimum booking duration?
The minimum booking duration is 2 hours. If you require more time, you may add additional hours in one-hour increments.
How far in advance can I make a booking?
You may book as early as 30 days in advance or as late as 2 hours before your preferred appointment, subject to availability.
What are your operating hours?
Our cleaning services are available:
Monday to Saturday
8:00 AM – 7:00 PM
The last available booking starts at 5:00 PM.
Can I book recurring cleaning services?
Yes. You can arrange:
- Weekly cleaning
- Fortnightly cleaning
- Regular scheduled cleaning
- One-time cleaning
Choose the schedule that best suits your home or business.
Can I change my booking after it has been confirmed?
Yes. If you need to change your booking, simply contact us at least 24 hours before your scheduled appointment. We'll do our best to accommodate your request, subject to cleaner availability.
Can I cancel my booking?
Once payment has been completed, bookings cannot be cancelled through our website. If you have an exceptional circumstance, please contact us and we'll review your request on a case-by-case basis.
During the Cleaning
Do I need to provide cleaning equipment and supplies?
You can choose either option when booking.
- Use your own cleaning equipment and cleaning products, or
- Request our cleaner to bring the necessary cleaning equipment and supplies.
Do I need to be at home or in the office during the cleaning?
No. As long as our cleaner can safely access the premises, you don't need to be present. Please ensure clear access instructions are provided before the appointment.
What happens if I'm not available when the cleaner arrives?
Please ensure someone is available to provide access or arrange entry in advance. If our cleaner is unable to enter the premises due to customer-related reasons, the booking will be considered fulfilled, and no refund will be provided.
Can I request the same cleaner every time?
You're welcome to let us know your preference, and we'll do our best to accommodate it. However, cleaner assignments depend on availability and cannot be guaranteed.
Do you provide ironing services?
Yes. Ironing services are available if selected during your booking. Please indicate this when making your reservation so sufficient time can be allocated.
Payment & Refunds
What payment methods do you accept?
We accept secure online payments through Stripe using:
- Visa
- Mastercard
- PayNow
Your booking is confirmed only after successful payment.
Will I receive an invoice and receipt?
Yes. Once payment is successful, your tax invoice and payment receipt will be emailed to your registered email address automatically.
When am I eligible for a refund?
Refunds are only available if:
- We are unable to provide a cleaner, or
- The assigned cleaner does not attend your scheduled appointment.
Refund requests are subject to verification and approval.
How long does a refund take?
Approved refunds will be processed using PayNow. For payment made via:
- PayNow payments: Refunds are generally completed within 30 calendar days from the date of refund approval.
- Credit card payments: Refunds are generally completed within 30 calendar days after the payment has been settled and cleared by the payment gateway and the issuing bank.
Please note that the actual time taken for the refunded amount to appear in your account may vary depending on your bank or card issuer.
Safety & Privacy
Is my personal information kept confidential?
Absolutely. We take your privacy seriously. Your personal information is collected and used only for processing your booking, providing our services, communicating with you, and meeting legal requirements in accordance with Singapore's Personal Data Protection Act (PDPA).